Delete Your SBS LOAD HUB Account
Last updated: 06 September 2026
This page provides an external way to request deletion of your SBS LOAD HUB account and associated data. You do not need to reinstall the app simply to understand or initiate a deletion request.
Option 1 — Delete From the App
- Open SBS LOAD HUB and sign in.
- Open Settings.
- Select Delete Account.
- Complete the required account re-authentication/OTP verification.
- Confirm the deletion request.
After confirmation, the account enters a 15-day pending-deletion grace period. If you do not reactivate during that period, permanent deletion proceeds automatically under the Platform’s deletion process.
Option 2 — Request Deletion From the Web / Email
If you cannot access the app, you may initiate a deletion request using the monitored support address below.
Email: sbstransportservices@outlook.com
Subscription and AutoPay Before Account Deletion
SBS LOAD HUB uses a paid 30-day postpaid usage cycle for each active role. The first 30 days are not a free trial. Usage during that cycle is billable at the end of the 30-day cycle.
Each Supplier, Agent and Transporter role has a separate subscription and billing cycle. Staff do not have a separate subscription.
If you have an active recurring payment, UPI AutoPay mandate or other billing arrangement, you may also need to cancel or revoke future recurring billing through the applicable payment provider, bank, UPI app or Google Play billing flow.
Account deletion and payment-mandate cancellation are separate technical processes. Deleting or requesting deletion of an account does not automatically erase an amount already lawfully accrued or due for usage before deletion.
Future billing cycles should stop after the applicable cancellation or deletion process takes effect.
What Is Deleted
Subject to lawful retention requirements and technical backup cycles, permanent deletion is intended to remove or de-identify account/profile data and eligible personal/profile documents associated only with the deleted account.
What May Be Retained
Certain records may be retained where reasonably necessary for legitimate purposes such as:
- shared load, bid, award and trip history required by counterparties;
- LR/POD or transaction/audit continuity where deletion would impair another party’s legitimate record;
- billing/payment reconciliation, invoices, accounting/tax records and transaction records required or permitted by applicable law;
- security, abuse prevention and platform-safety history;
- legal claims, court/government requests, regulatory compliance or audit requirements;
- technical backups until normal rotation/expiry.
Where feasible, retained shared records are minimized or de-identified so they are not kept as an active personal profile.
15-Day Grace Period and Reactivation
The deletion process includes a 15-day grace period to protect against accidental deletion. During that period, the account is in a pending-deletion state. If the account is lawfully reactivated through the supported login/reactivation process, the pending deletion may be cancelled. If not reactivated, permanent deletion proceeds automatically after the grace period.
Processing Time for Web Requests
We will first verify that the requester is authorized to delete the account. Once verified, the request will be processed through the supported deletion workflow. Delays may occur where identity/authority cannot be reasonably verified or where a legal preservation requirement applies.
Privacy
For details about data handling and retention, read the SBS LOAD HUB Privacy Policy.
Contact
Grievance Officer: SACHIN
Support / Deletion Email: sbstransportservices@outlook.com
Grievance Email: sbstransportservices@outlook.com